At Medi Assist, we are committed to providing world-class healthcare services and seamless insurance solutions. We have been a trusted partner for policyholders, insurers, and healthcare providers, helping individuals and organizations navigate the complexities of healthcare with ease.
With a strong network of hospitals across the country and cutting-edge technology, Medi Assist ensures that your healthcare needs are met with speed, efficiency, and exceptional care.
Welcome to the Medi Assist Portal! We are dedicated to making your healthcare journey smoother and more convenient. Our platform is equipped with a variety of tools and resources to help you manage your health benefits efficiently.
What you can do on the portal
Track claims status:
Easily track the status of your claims in real-time
Policy overview:
Access a comprehensive view of your and your beneficiaries' policies and their consumption
Locate network hospitals:
Find network hospitals near you
Download eCards:
Conveniently download your eCard for hospital visits
Profile tools:
Manage and update your profile details
eCashless (Planned hospitalisation):
Pre-authorise your planned hospitalisation for cashless services
Intimate reimbursement:
Submit reimbursement requests directly through the portal
Employee policy details:
View your policy details and entitlements
Domiciliary (OPD) claim:
Submit claims for home care services and outpatient treatment.
At Medi Assist, we understand that navigating healthcare processes can be complex. Our FAQ section is here to provide you with clear and concise answers to common questions about hospitalization, cashless treatment, and reimbursement claims.
Whether you're looking to understand how to submit a claim, find a cashless hospital, or get more details on your benefits, we’ve got you covered.
Explore the FAQs below to find answers to your questions and streamline your healthcare experience.
Medi Assist Healthcare Services Limited, a company incorporated under the Companies Act, 1956 and having its registered office at Tower-D, 4th Floor, IBC Knowledge Park, 4/1, Bannerghatta Road, Bangalore- 560029 ("Medi Assist, we, us"), owns and operates Web Page/ Portal and a mobile application under the brand name MAven (collectively referred to as the "Platform") where users can make payment to obtain/ enhance the coverage under insurance policies and to purchase the products and/ or services available on the Platform, provided the policy allows that. However, the payment gateway facility is made available in consultation with the Insurer and your employer ("User" or "Users" or "you").
This Refund policy ("Policy") sets out Medi Assist's conditions, procedures and policies in accepting Refund requests from the Users. Any refund against the request received by the User is subject to the discretion of the concerned insurance company on whose behalf the payment is collected and shall be governed by the terms and conditions set out under this Policy.
Users shall write to refund@mediassist.in of Medi Assist for claiming a refund within 21 days of making the payment or closure of the window period. Medi Assist in return will acknowledge the receipt of such request through mail to User. The relationship team shall further forward such a request to Insurer to carry out the due diligence for necessary evidence/proof from the User and will check the merit of the request and a decision on refund request will be taken. If it is found that the User is eligible for a refund, Medi Assist will send the verified refund request to the payment gateway through which the original payment was made and the refund will be done as per below mentioned scenarios:
Medi Assist reserves the right to look into the request of the User (as stated in the paragraph above) for including additional beneficiaries and determine if such inclusion is viable and if Medi Assist is satisfied that the request can be considered, then Medi Assist will facilitate the refund to the source within 10-21 business days subject to the bank turnaround time and RBI Guidelines.
Medi Assist reserves the right to look into the transaction history database and if there has been an erroneous payment or double payment from the User and if Medi Assist is satisfied that there has been an erroneous payment or double payment, then Medi Assist will process the refund to the source within 3 - 7 business days subject to the bank turnaround time and RBI Guidelines.
For any delay caused by Medi Assist in issuing a refund beyond the above stipulated period, the User will be entitled to interest at the rate of prevailing Bank Interest rates from the due date of credit till the date of actual credit.
This Policy shall be governed and interpreted in accordance with the laws of India and the courts at Bangalore only shall have exclusive jurisdiction in all matters arising out of this Policy.
Enrolment page is under construction in preparation for 2018 policy. Please write to ibmcare@mediassistindia.com or call us at 1800 419 5860 for any emergency. You will be able to log back on 1st Jan 2018!
Enrolment page is under construction in preparation for 2018 policy. Please write to netsol@mediassistindia.com or call us at 1800 419 5862 for any emergency. You will be able to log back on 1st Jan 2018!
